Shared Service Centres
The concept "shared service" refers to organisational units or companies that provide and develop services aimed at optimising the business of the Business Units and other users.
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Business Group Nordic
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| Vattenfall Business Services Nordic AB |
Responsible for business services primarily in Sweden. |
| Kontaktori Oy | Responsible for customer services in Finland. |
| Vattenfall Kundservice AB | Responsible for customer services to electricity and electricity networks customers in Sweden. Kundservice is a SSC between BU Sales and BU Distribution and governed jointly. |
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Business Group Central Europe
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| Vattenfall Europe Business Services GmbH |
Responsible for administrative services in Germany (covering Service Centres Berlin, Cottbus and Hamburg). |
| Vattenfall Europe Information Services GmbH | Responsible for IT service related to applications in Germany. |
| Vattenfall Business Services Poland Ltd. | Responsible for the support of Vattenfall Group in Poland (accounting, HR and IT service related to applications in Poland). |
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