Shared Service Centres
The concept "shared service" refers to organisational units or companies (Shared Service Centres, SSC) that provide and develop services aimed at optimising the business of the Business Units and other users.
|Business Group Nordic|
Services Nordic AB
|Responsible for business services primarily in Sweden.|
|Vattenfall Asiakaspalvelu||Responsible for customer services in Finland.|
|Vattenfall Kundservice AB||Responsible for customer services to electricity and electricity networks customers in Sweden.|
Kundservice is a SSC between BU Sales and BU Distribution and governed jointly.
|Business Group Central Europe|
|Vattenfall Europe Business Services |
|Responsible for administrative services in Germany (covering Service Centres Berlin, Cottbus and Hamburg).|
|Vattenfall Europe Information Services GmbH||Responsible for IT service related to applications in Germany.|
|Vattenfall Business Services Poland Ltd.||Responsible for the support of Vattenfall Group in Poland (customer services, accounting, HR and IT service related to applications in Poland).|